Teams vs Zoom: Which One is Better? [2025]

Microsoft Teams vs. Zoom—two heavyweight champs in the world of virtual meetings. One is packed with deep integrations for seamless collaboration, while the other keeps things simple and snappy for quick calls. But which one is the right fit for you? 

In this article I’ll compare their features, integrations, pricing, and dig into customer reviews to help you pick the best platform for your needs. Let’s begin. 

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Both Teams and Zoom Offer Seamless Video Conferencing

Both Teams and Zoom provide smooth video conferencing for small and large groups. With high-quality video and audio, screen sharing, and collaboration features like chat and virtual backgrounds, these platforms cater to businesses, educators, and remote/hybrid teams. 

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You could be hosting a quick team huddle or a large webinar, both tools ensure clear communication and engagement.

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Now the question is, how do you pick one when the tools are so similar in nature? 

To help you make an informed decision, I’ve compared the tools side-by-side and I’m sharing my experience with you. My aim is to help you pick a platform that goes well with your (and your team’s) specific use cases. 

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Features - Microsoft Teams vs Zoom

Let’s see how the features of MS Teams stack up against Zoom. 

Microsoft Teams Features

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1. Meetings

Microsoft Teams makes virtual meetings effortless, whether you’re hosting a video call, a virtual event, or just an audio conference. You can invite anyone to join (even if they don’t have a Teams account), so collaboration isn’t limited to just your organization.

Teams also packs in some great features to make meetings more engaging and productive. PowerPoint Live lets you present without struggling with multiple screens, while Microsoft Whiteboard gives your team a shared space to brainstorm in real-time during video meetings. From quick check-ins to big presentations, Teams is reliable for all settings.

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2. Calls

Microsoft Teams goes beyond meetings with native calling capabilities. It lets you manage internal and external communication from a single platform. With collaborative calling, teams can work more efficiently by handling customer inquiries, routing calls, and sharing information without switching between multiple tools.

For businesses that need public switched telephone network (PSTN) connectivity, Teams offers flexible options. You can choose Microsoft’s built-in calling plans or integrate with third-party providers to tailor your setup based on regional availability, pricing, and existing infrastructure.

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3. Collaboration and Chat

Microsoft Teams brings real-time collaboration and communication into a single platform. Thanks to the co-authoring feature, multiple users can work on the same file simultaneously, with automatic syncing and version history tracking. Through private channels, you can create focused spaces for discussions within teams and keep sensitive or project-specific conversations separate.

For quick messaging, you have Teams chat. @Mentions help you send direct messages to the right people, while Loop components, bulleted lists, tables, and action items allow team members to brainstorm, plan, and execute tasks within chats. For personal organization, Teams also offers Chat with Self, a space to draft messages, store important notes, and save media or files for easy access and future sharing. 

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4. Co-Pilot in Teams

Microsoft’s AI assistant Copilot can transcribe Teams meetings live or after they’ve ended, pull out key points, and generate action items to keep everyone aligned. 

But when it comes to accuracy, it’s not always spot-on. If you’re looking for precise transcriptions and well-structured insights, you’ll find it underwhelming. 

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Microsoft Teams is the right choice if you:

✅ Already use the Microsoft Office ecosystem and want seamless integration with tools like Outlook, SharePoint, and Dynamics 365
✅ Need structured collaboration with features like co-authoring and private channels for real-time teamwork
✅ Value tight security and compliance features that align with enterprise-level needs

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Microsoft Teams isn’t the best option if you:

❌ Prefer a more intuitive, lightweight interface over a feature-rich yet complex collaboration suite

❌ Want highly accurate AI-generated transcriptions and summaries, as Copilot’s transcription accuracy can be inconsistent

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Zoom Features

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1. Meetings

Zoom delivers high-quality audio and video, noise suppression, and virtual backgrounds, ensuring a smooth and professional experience every time.

To keep meetings organized, you can attach pre-reads and agendas directly to invites, allowing attendees to come prepared. Multi-Speaker View automatically highlights active speakers, keeping discussions clear and focused.

Conversations don’t have to end when the meeting does—Zoom chat channels keep discussions going before, during, and after, ensuring no information is lost. Built-in calendar integrations make scheduling convenient, whether through Zoom or a third-party tool.

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2. Collaboration Tools

Zoom’s collaboration tools make teamwork breezy, whether you're working together in real time or asynchronously. With Clips, you can record and share video messages or screen recordings and provide updates/explanations without scheduling a live meeting. Surveys gather feedback in one place and enable you to make quick and informed decisions. For brainstorming and planning, virtual whiteboards offer a shared space where teams can map out ideas, sketch workflows, and collaborate visually. 

With meetings, messaging, video updates, and interactive tools all in one platform, Zoom keeps your team connected and productive without the need to switch between multiple apps.

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3. Cloud Phone System

Beyond video meetings, Zoom’s cloud phone system makes it easy to manage calls from anywhere, whether you're in the office or on the go. With supervised transfers, you can introduce a caller before transferring them, ensuring a smooth handoff, while blind transfers allow for quick call routing without delays. 

Voicemail transcription and notifications let you read or listen to messages from any device without the need to dial in. For added convenience, call recording enables you to capture conversations either on demand or continuously, with searchable transcriptions for easy reference.

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4. Zoom AI Companion

Zoom’s AI Companion speeds up the post-meeting rituals and helps you cut down on manual work. Here’s how it works: 

• Summarizes unread chat messages, long documents, and emails for quick catch-ups
• References past meetings, allowing you to revisit discussions, ask follow-up questions, or search for related details
• Drafts content by organizing thoughts, generating first drafts, and keeping track of key discussions and action items

Since the AI Companion integrates across Team Chat, email, calendar, and meetings, it fits into your workflow like a glove without adding extra steps. But one issue is, the AI summaries aren’t always accurate.

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💡 Learn how to turn your Zoom meetings into searchable, shareable transcripts for free!

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Zoom is the right choice if you:

✅ Need a video conferencing app with high audio and video quality, noise suppression, and virtual backgrounds for professional-looking meetings
✅Want a simple, intuitive tool that’s easy to set up and use, without a steep learning curve
✅Require a cloud-based phone system with voicemail transcription, call recording, and advanced call routing

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Zoom isn’t the best option if you:

❌Rely heavily on the Microsoft 365 ecosystem and need seamless integration with Outlook, SharePoint, and Dynamics 365
❌Want precise AI-generated meeting summaries and transcriptions, as Zoom AI Companion’s accuracy can be inconsistent

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‍Also Read: Zoom Review: Is It Worth It in 2025?

‍Integrations - Microsoft Teams vs Zoom

Let’s explore Teams vs Zoom integrations and see which meeting app fits well with your existing tech stack. 

Microsoft Teams Integrations

If you’re deep into the Microsoft ecosystem, Teams seamlessly integrates with Dynamics 365 Sales, Customer Service, Field Service, Marketing, and Project Service Automation. Beyond these, Teams also connects with third-party tools like HubSpot, Salesforce, Slack, ChatGPT, Notion, Asana, Google Workspace, and many more. 

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Zoom Integrations

Zoom integrates with HubSpot, Salesforce, Monday.com, Slack, Notion, Asana, Google Workspace, and Calendly, among many others. It also connects seamlessly with Office 365, so you can collaborate seamlessly across platforms. For more options, explore the Zoom App Marketplace to find the tools that fit your workflow.

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Wrap Up

Both Teams and Zoom offer strong integration capabilities, which make them highly adaptable to different workflows. If your organization relies on the Microsoft 365 ecosystem, Teams is the natural choice, as you can easily access it with Dynamics 365, Office apps, and other Microsoft services.

​​However, if you prefer a more flexible, platform-agnostic approach, Zoom is a good option, offering integrations across popular business tools. 

Ultimately, the best option depends on your existing tech stack and collaboration needs.

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Pricing - Teams vs Zoom

To pick the right video conferencing tool, you have to find balance between cost and features. I’ve outlined the pricing plans for Microsoft Teams and Zoom, along with what you get at each level. Compare and decide which one works best for you.

TL;DR:

• Microsoft Teams: Plans start at $4/month per user (billed annually). Offers deep Microsoft 365 integration, cloud storage, and collaboration tools. Higher plans include desktop Office apps, webinars, and enhanced security
• Zoom: Free plan available. Paid plans start at $13.33/month per user (billed annually). Focuses on video-first collaboration, with AI-powered features, cloud storage, and advanced meeting tools at higher tiers

Microsoft Teams Pricing

1. Microsoft Teams Essentials

Price: $4.00 per user/month (billed annually)

👉 Ideal for: Small teams needing core collaboration tools

Features:

• Host meetings for up to 30 hours with 300 participants
• 10 GB cloud storage per user
• Real-time collaboration with file sharing, tasks, and polling
• Meeting recordings with transcripts and live captions (English)
• Standard security with data encryption for meetings, chats, calls, and files
• Microsoft 365 Copilot (available as an add-on)
  
  

2. Microsoft 365 Business Basic

Price: $6.00 per user/month (billed annually)

👉 Ideal for: Small businesses needing cloud-based productivity tools

Includes everything in Microsoft Teams Essentials, plus:

• Identity, access, and user management (up to 300 employees)
• Custom business email
• Web and mobile versions of Word, Excel, PowerPoint, and Outlook
• 1 TB of cloud storage per employee
• Access to 10+ additional business apps (Bookings, Planner, Microsoft Forms, etc.)
• Automatic spam and malware filtering
• Anytime phone and web support
• Microsoft 365 Copilot (available as an add-on)
  
  

3. Microsoft 365 Business Standard

Price: $12.50 per user/month (billed annually)

👉 Ideal for: Businesses needing full-featured productivity tools, including desktop apps

Includes everything in Microsoft 365 Business Basic, plus:

• Desktop versions of Word, Excel, PowerPoint, and Outlook
• Webinars with attendee registration and reporting
• New: Collaborative workspaces with Microsoft Loop
• New: Video editing and design tools with Clipchamp
• Microsoft 365 Copilot (available as an add-on)

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Zoom Pricing 

1. Basic (1 User)

Price: Free

👉 Ideal for: Individuals or small teams needing essential meeting and collaboration tools

Includes:

• Meetings: Up to 40 minutes per session
• Participants: 100 per meeting
• Team Chat
• Clips Basic: 5 two-minute videos
• Mail and Calendar: Client access
• Docs Basic: Share up to 10 documents
• Notes
• Whiteboard Basic: 3 editable boards

2. Pro (1-99 Users)

Price: $13.33/month/user (billed annually) or $15.99/month/user (billed monthly)

👉 Ideal for: Small to medium teams needing extended meeting times and advanced features

Includes everything in Basic, plus:

• Meetings: Up to 30 hours per session
• Participants: 100 per meeting (expandable with Large Meeting add-on)
• AI Companion
• Cloud Storage: 5GB
• Docs: Unlimited
• Clips Plus: Unlimited videos
• Mail and Calendar: Client & Service access
• Essential Apps: Free premium apps for 1 year (terms apply)
• Live Chat Support
  

3. Business (1-250 Users)

Price: $18.32/month/user (billed annually) or $21.99/month/user (billed monthly)

👉 Ideal for: Larger teams and organizations needing advanced security, scheduling, and collaboration tools

Includes everything in Pro, plus:

• Participants: 300 per meeting (expandable with Large Meeting add-on)
• Whiteboard: Unlimited boards
• Scheduler for easy meeting management
• Extras: SSO, managed domains, & more

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💡Wondering if Zoom’s pricing plans are worth it? Check out our Zoom pricing guide. 

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What are Customers Saying about Teams vs Zoom?

We headed to G2, the popular software review platform, to see what real-life users feel about these video conferencing tools. 

TL;DR: 

Microsoft Teams
✅ Users love its integration with Microsoft 365, high-quality audio/video, and real-time collaboration tools
❌ Common complaints include a complex UX, sluggish performance in large meetings, and inaccurate transcriptions

Zoom 

 ✅ Users praised its ease of use and simple meeting management
❌ Occasional video/audio glitches, high costs for advanced features, and inaccuracies in automatic captions

Teams Reviews | G2 Rating 4.4/5

👍 What users love:

“The best thing about me is how I bring people together in one platform to communicate, collaborate, and achieve their goals, whether they're in the office, working remotely, or on the go. And also it is having high quality audio and video conferencing with features like screen sharing, live captions, and recording. It is also used throughout the day to stay updated on mentions, replies, and activity within channels.” - G2 Review

“Seamless Integration with Microsoft 365 – If your company lives in Outlook, SharePoint, and OneDrive, then Teams makes sense. The ability to co-edit documents inside chats and meetings is useful, and the tight connection with Microsoft services streamlines workflows.” - G2 Review

👎 Common complaints: 

“The UX is still not intuitive enough . It takes time to get around the setting and team management. The transcription needs to improve in its accuracy. the video highlight is glitchy.” - G2 Review

“While Microsoft Teams is powerful, it can sometimes feel sluggish, especially when handling large meetings or multiple chat threads. The UI can get cluttered, and finding old messages isn’t always intuitive. Integration with third-party apps is great but occasionally feels limited compared to competitors like Slack. The notification system could also be more customizable to avoid unnecessary distractions.” - G2 Review

Zoom Reviews | G2 Rating 4.5/5

👍 What users love:

“Overall Zoom is easy to use. I mainly use it for conducting video calls to onboard clients. I like the chat and share screen features. Those are my 2 most used features and I find them easy to use, even for non tech savvy users. I use zoom daily and use it for all of my meetings. I find the overall video and audio quality to be good. Have never had an issue!” - G2 Review 

“Zoom introduced me to my first online meeting and client coaching session. It was very easy to set up. I also like that I can easily acess all my meetings, past, current and future with the click of a button. Editing my meetings is also straight forward - and you can edit an entire recurring meetings at once. It is also easy to access recordings of my meetings. There are a lot of tools and capabilities that are available and make my meetings go smoothly.” - G2 Review

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👎 Common complaints: 

“We occasionally experience minor video or audio issues, especially during high-traffic times. Additionally, some of the advanced features, like large webinars, can become costly. However, these issues are relatively small considering how much Zoom has helped us stay connected and productive as a global team.” -G2 Review 

“‍Automatic captions on Zoom are not always accurate due to errors and grammar/spelling/punctuation errors resulting in misunderstandings or comprehension gaps. Transcripts need to be available quickly, not delayed generated by the Zoom software itself.”- G2 Review

Teams vs Zoom: Side-by-Side Comparison

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‍Picking the Right Tool: Microsoft Teams vs Zoom

If you’re already using Microsoft 365, then Teams is an easy pick. It works seamlessly with Outlook, SharePoint, and other Office apps, making collaboration effortless.

But if you’re looking for something lighter and easier to use, Zoom might be the better fit. It has a clean, intuitive interface, integrates with multiple third-party apps, and has almost no learning curve—perfect for teams that just want to hop on a call without any complexities.

For freelancers, professionals, small businesses, and students, Zoom is a viable option. But if you’re part of an enterprise (or work with enterprise clients) and have a complex tech stack, Teams would be a more suitable alternative. 

In the end, it’s about what helps your team collaborate more effectively and with less friction. The call is yours!

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Make Every Meeting Count—With Zoom, Teams, and Beyond

Whether you prefer Zoom for its simplicity or Teams for its deep integration with Microsoft apps, the real challenge isn’t just choosing a platform—you have to make your meetings more productive. Back-to-back calls, scattered notes, and forgotten action items can make virtual meetings feel more like a chore than a tool for collaboration.

That’s where Jamie comes in. It works seamlessly with Teams, Zoom, or any other meeting tool you might use. Jamie works in the background silently to capture everything—it transcribes conversations, summarizes key discussion points, and highlights action items so nothing gets lost. 

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With the Executive Assistant Sidebar, powered by advanced AI models like GPT-4, Claude 3.5, and Jamie’s own AI, you can instantly access meeting notes, extract insights, or get answers to your questions.

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Once your meeting is transcribed and summarized, sharing is effortless—you can send notes via email, copy and paste them, or generate a shareable link.

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Best of all, Jamie works entirely offline. Your data stays private and you don’t have to worry about annoying meeting bots eavesdropping on your conversations.

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Download Jamie for free today (no credit card details needed)!

Or if you’d like to see the tool in action before making a move, book a free demo.

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