Otter AI vs Fathom vs Jamie: Which one is better in 2025?

Are you looking for an AI note-taker for 2025 and deciding between Otter.ai vs. Fathom?

Fathom and Otter.ai are well-known tools in the industry, each with its advantages.

Fathom stands out with its quick summaries after meetings, multi-lingual support, and transcription accuracy while Otter AI is known for its live transcription and mobile-friendliness.

While Otter.ai and Fathom have their unique strengths, they come with limitations.

This is why I’ll introduce an alternative to both of these tools, Jamie (that’s us), which offers offline transcription, a strict focus on data privacy, and an advanced AI assistant chatbot to boost your productivity.

Here's a summary of the takeaways of this guide:

TL;DR

• Fathom is best for teams that are looking for real-time transcription with high accuracy and speaker attribution that highlights important parts of the meeting (e.g., action items). The tool is also ideal for international teams and has enterprise-grade security.
• Otter.ai is ideal for companies that prioritize live transcription and mobile apps for note-taking on the go as well as collaboration features.
• Jamie is the overall best alternative to both, providing highly accurate transcription, best-in-class privacy safeguards, and productivity features that work both online and offline.

I’ll now go over these three AI meeting assistants and compare them across features, pricing, and real user reviews to help you choose the best fit for your professional or organizational needs.

Both Otter AI & Fathom Have Unique Note Taking Capabilities

Fathom and Otter.ai were designed to improve your team’s meeting and post-meeting productivity.

Fathom’s AI-powered tool focuses on recording meeting content, identifying key moments, and summarizing the conversation for all stakeholders – with all tasks synced up with your CRM.

Fathom’s Summaries With HubSpot Integration

Otter.ai, on the other hand, focuses on productivity during meetings with its real-time transcription capabilities.

The tool uses speech recognition to convert meeting conversations into searchable text that participants can view as the conversation flows.

The live transcript includes speaker identification, highlighted action items, and keyword search so your team would not have to take notes manually and instead focus on the conversation.

Otter AI Live Transcription Interface  

However, both tools have areas for improvement:

• Fathom has to include a bot in your meeting, there have been reported crashes, and some users have privacy concerns since the platform records both audio and video during meetings.
• Otter.ai often struggles to accurately identify and attribute speaker comments, which can lead to confusing transcripts that require manual editing.

The thing is, both tools rely on a stable internet connection, limiting their usefulness in offline or low-connectivity scenarios, such as in-person meetings in the office.

Alternatively, Jamie aims to combine uncompromising accuracy, strict privacy, and new productivity features, such as an AI chatbot. 

Jamie is a bot-free alternative to Otter AI and Fathom that works in any environment, both virtual and in-person.

Features: Otter AI vs. Fathom vs. Jamie

Before diving deeper into the 3 note taking tools’ features, here’s a quick summary of what each app does best:

TL;DR

• Jamie is an AI note-taker with offline support, enterprise-grade privacy controls, and an AI chatbot that helps organize and analyze meeting content for you and your organization.
• Fathom is an AI assistant that records, transcribes, highlights, and summarizes meetings so your team can focus on the conversation.
• Otter.ai was built for teams seeking live transcription with mobile support and collaborative features (AI Channels).

Now let's explore the key features of each tool in more detail: 👇

Jamie Key Features

In-Depth Meeting Summaries & Action Items

Similar to Fathom, Jamie is capable of providing you and your team with detailed summaries that show every important point and decision made during the meeting.

Our team has been saving time during our team’s meetings with clear notes and action items.

💡 My favourite part about Jamie’s summaries is how scannable they are. The platform organizes the summary in a way that is easy to understand and share.

Best-In-Class Transcription Accuracy

Jamie's AI note-taker consistently achieves transcription precision, even in complex discussions with multiple speakers with different accents.

When we tested Jamie in various settings, the platform demonstrated the ability to capture nuanced details, jargon, and speaker-specific phrasing and dialects.

💡 This is useful for international teams who do not possess the highest level of fluency, such as global remote teams.

This ensures meeting notes are reliable and concise with zero manual edits required.

Built With A Privacy-First Architecture  

Jamie has been designed with user data and confidentiality as the top priority.

We did not want intrusive bots to be joining your meetings (we know from experience that they can be a bit awkward), while also Jamie being able to work with any video platform.

All data is encrypted end-to-end, and processed following GDPR criteria. Audio is also deleted after transcription.

➡️ This makes Jamie ideal for sensitive discussions, deal closing, and regulated industries.

Offline Transcription

Jamie stands out from other note-takers like Otter and Fathom with its ability to transcribe meetings without an internet connection.

The tool enables accurate note-taking during in-person meetings, in places with unreliable connectivity, or when teams prefer local processing for security reasons.

This way, our tool ensures that every important conversation is transcribed and summarized no matter where you are or how good your internet connection is.

AI Meeting Assistant Chatbot

Jamie offers an in-built CTRL + J shortcut that opens an AI chatbot sidebar to improve your meeting productivity.

You can quickly search past meeting notes, brainstorm ideas, and receive draft recaps & next steps.

The AI chatbot is also capable of learning individual preferences over time to provide your company with increasingly better recommendations.

Here’s what the chatbot and its prompting look like in a real meeting setting:

Jamie is the right choice if you:

✅ Need highly accurate transcripts that your team can trust, even for technical or sensitive discussions.

✅ Prioritize privacy and security, with fully encrypted, GDPR-compliant data handling. 

✅ Are looking for the flexibility to capture meetings without an internet connection, such as in-person meetings.

✅ Would benefit from an AI chatbot that knows what happened in previous meetings to optimize your meeting prep and follow-ups.

Jamie isn't the best option if you:

❌ Want a tool with the most third-party integrations.

❌ Need an AI meeting assistant that works on your mobile device.

❌ Require built-in sentiment analysis and personalized coaching.

Otter AI Key Features

Live Transcription

Otter.ai is an AI-powered note-taker that helps teams get transcripts, automated summaries and action items.

But the platform stood out to me with its real-time transcription engine that uses speed recognition to convert speech to text in seconds.

As I’ll later review, enterprise teams appreciate the tool’s ability to review the conversation as it flows.

Otter AI Chat

You can get answers to your questions and generate content, such as emails and status updates with its Otter AI chat functionality.

Our team found this functionality useful for executives who need to get an update on all of the key meetings that happened in previous weeks.

You and your team can then ask a follow-up question and the chatbot will dive into deeper detail.

Access On iOS & Android

Otter AI can be accessed on iOS and Android, allowing users to capture ad-hoc meetings, interviews, and in-person discussions on the go. 

Offline recording mode ensures critical conversations are saved even without internet access.

AI Channels

Otter allows teams to combine live conversations with async updates.

Your team can chat with Otter and get answers to drive your projects forward.

Otter.ai is the right choice if you:

✅ Require highly accurate real-time transcription.

✅ Hold plenty of meetings outside the office and need reliable mobile apps for on-the-go transcription.

✅ Need a broad set of integrations with your existing tools and platforms.

Otter.ai isn't the best option if you:

❌ Require consistently accurate transcription and speaker identification in meetings with members that have different accents.

❌ Want to transcribe meetings in real-time without an internet connection.

❌ Expect advanced AI post-meeting analytics and insights.

💡 When compared to Jamie, Otter might offer a mobile app, real-time transcription, and pause auto-transcription, but:

• The tool lacks offline transcriptions.
• Cannot work on any video platform.
• Does not have real-time AI analysis anytime and anywhere.
• You’ll have to accept a bot for the meeting.

Fathom Key Features

Summary Of Conversations With Different Templates

Fathom’s AI note-taker transcribes and summarizes meeting notes, providing you with key takeaways, topics discussed, and next steps.

The good thing about the platform is that you can choose the template with which you want your summary to look.

For example, you can choose a chronological template, where the platform will provide you with a summary of everything discussed in chronological order.

Automatic Sync With CRM

Fathom automatically syncs your team’s meeting summaries and tasks that were agreed to in your CRM.

The tool has integrations with Salesforce, HubSpot, Close, and Zapier.

Ask Fathom

You and your team can interact with Fathom’s AI assistant for instant answers and insights.

The tool lets you prompt the tool’s ChatGPT-like assistant to generate follow-up emails or ask questions relating to meetings.

Repository of Calls

Fathom lets you uphold a single, searchable repository of your conversations, which are recorded and transcribed.

💡 This functionality is also useful for product and sales teams since they can build a library of sales calls or user interviews.

Fathom is the right choice if you:

✅ Would like an AI chatbot that you can chat with regarding past meetings.

✅ Want to adopt the platform across your whole multinational organization, as the tool supports 28 languages.

✅ Need a wide range of integrations with your existing CRM and other tools.

Fathom isn't the best option if you:

❌ Expect privacy of sensitive topics, since the platform records both audit and video during your meetings.

❌ Need to transcribe meetings in real-time without an internet connection.

❌ Require a more powerful AI chatbot.

💡 Fathom’s AI chat does not possess the advanced LLM functionalities of ChatGPT or Claude like Jamie’s AI chat does.

In our Fathom review, our team touched on the differences between Jamie and Fathom: 

• Jamie contains advanced generative AI capabilities so you can have more complex and nuanced conversations with the tool.
• Jamie also provides teams with a bot-free experience, no extension or plug-in required, offline note capturing, and reminders to record meetings.
• Advanced search with CTRL + J with detailed and customizable meeting notes.

Pricing: Otter AI vs. Fathom vs. Jamie

In this section, we’ll discuss the pricing structures of Otter.ai, Fathom, and Jamie.

TL;DR:

• Jamie offers a generous free plan that gives you access to all of the core features of the tool. The pricing structure is based on user seats for meetings per month, assistant messages per day and meeting limit.
• Otter.ai begins at a lower price point than Jamie ($8.33/month/seat) but it can quickly become expensive for teams due to per-user pricing and limited minutes in lower tiers.
• Fathom offers a limited free plan that does not possess the tool’s AI features, and its Premium plan starts at $15/month/seat.

Jamie Pricing

Jamie’s pricing has the most generous free tier from the 3 competitors alongside flexibly priced paid plans for smaller and larger teams.

Our tool aims to provide value to teams of all sizes and budgets, from individuals to enterprise organizations. 

Free plan:

• Has core advanced features like human-grade transcription, speaker identification, and an AI chatbot assistant sidebar.
• Allows your team to thoroughly evaluate the product before committing to a paid subscription.
• Lets you transcribe up to 10 meetings per month with a 30-minute meeting limit, and 20 assistant messages per day.

Paid plans:

• Standard Plan: Starts at €24/seat/month and unlocks more meetings per month, more minutes per meeting, and more messages to the AI meeting assistant chatbot.
• Pro Plan: Starts at €47/seat/month per month and adds more meetings, minutes and messages; plus priority customer support.
• Executive Plan: Starts at €99/seat/month and includes unlimited usage, dedicated account management and customized onboarding.

Otter AI Pricing

Otter.ai provides your team with a free ‘’Basic’’ plan for individuals as well as Pro and Enterprise plans for larger teams looking for more functionality and security features.

Free plan:

• Has 300 monthly transcription minutes and basic collaboration features.
• Transcriptions and summaries in English, French, or Spanish.
• Access to Otter AI Chat and the ability to add your team to the workspace.

Paid plans:  

• Pro Plan: Starts at $8.33/month/seat and offers 6,000 monthly transcription minutes, advanced search, and custom vocabulary.
• Business Plan: Starts at $20.00/month/seat and adds team-level billing, user management, and enhanced security.
• Enterprise Plan with custom pricing based on volume, featuring additional support, training, and integration capabilities.

Fathom Pricing

Fathom has a free plan for individuals and small teams, as well as paid plans for teams looking for customization features and access to the tool’s range of integrations.

Free plan:

• Offers unlimited recordings, storage, and recording length per month.
• Has unlimited transcription for up to 28 languages.
• You can download recordings and cut clips from meetings.

Paid plans:  

• Premium Plan: Starts at $15/month/seat, and adds the tool’s AI features, customization options, and limited integration with Zapier.
• Team Edition: Starts at $19/month/seat, and adds unlimited playlists of clips, a global search of your team’s meetings, unlimited view-only users, and folder structures.
• Team Edition Pro: Starts at $29/month/seat, and adds unlimited CRM syncs, unlimited access to the Zapier integration, security controls, and coaching features.

What Are Customers Saying About Otter AI, Fathom and Jamie?

Before I’m ready with our final verdict on these 3 tools, I’ll need to consider the opinions of the users of these tools.

I’ll go over each tool’s G2 reviews and see what the common takes are in terms of what is good and what isn’t up to standard about each AI note-taker.

TL;DR

• Jamie’s users like the platform’s transcription accuracy, and ability to handle complex technical discussions, as they can capture nuanced details. Some customers expect more post-meeting analytics.
• Fathom’s user base likes the tool’s affordability, AI functionality, and accuracy in note-taking and creating action items. A reported downside is that some colleagues do not feel comfortable being recorded with a bot being present during meetings.
• Otter.ai’s users appreciate how easy is the tool to use and its depth of integration with video conferencing platforms. Despite that, some users claim that there are issues with recording reliability and transcription accuracy in noisy environments.

Jamie Reviews

G2 rating: 4.9/5.

What users love:

• Considered a productivity hack since it streamlines key tasks like reviewing past discussions and drafting follow-up action items.
• Good at handling complex and technical conversations with nuanced details.
• Users appreciate the platform’s privacy controls and commitment to data security.

‘’After researching and downloading different tools to generate meeting summaries, I decided to keep only this one. Why? Because it can transcribe, summarize, and detect action items with way more accuracy than the rest. I used 3 different tools during the same meeting, just to test them, and Jamie was the only one that got the details right. Now, my entire team is using Jamie.’’ - G2 Review.

‘’As the founder of a still small boutique management consultancy, time is the most important resource. Using Jamie means that I can focus on my actual work and not waste time setting up meetings, etc. In reality, it even means that Jamie saves me the work of a human assistant (approx. 45k annual salary). In addition to the financial aspect, it reduces the risk of human mistakes and misunderstandings to an insanely low level, so that I am always perfectly prepared.’’ - G2 Review.

Common complaints:

• Some users note that they’d benefit from more post-meeting analytics.
• Initial set-up can take time because the tool is best when it learns your specific terminology.

‘’Jamie excels in creating precise meeting summaries, but it’s worth noting that it shines brightest once it learns your specific terminology. This initial setup, requiring some hands-on input, is a small investment for the tailored accuracy and efficiency it offers in the long run.’’ - G2 Review.

Fathom Reviews

G2 rating: 5/5.

What users love:

• Accurate transcription with actionable summaries being sent out to everyone.
• Good integrations with Zoom, Google Meet, and Microsoft Teams as well as CRMs like HubSpot and Salesforce.
• Can be used across different meeting use cases, such as real-time tagging of sections during interviews.

‘’Fathom helps remember and keep track of the myriad conversations on Zoom. It interacts seamlessly and then emails me a summary of the conversation. I tried other AI solutions and Fathom seems to provide the most accurate summary of them all. The portion that keeps me accountable is the action items at the bottom of the transcript, which remind me what I promised my clients or colleagues that I'm going to do. Fathom is serving as my second brain!’’ - G2 Review.

How incredibly accurate the not-taking, summaries and action items are captured. The ability to chat with your meeting after the meeting is genius. The ability to go to the exact same bullet or action item and playback review what was said is super useful. Was incredibly easy to connect to Google Meet and Zoom and worked well all the time. - G2 Review.

Common complaints:

• The tool can be intrusive during meetings with some colleagues not comfortable with being recorded.
• There are occasional bugs with the platform and installation problems on some platforms like Zoom.

‘’I haven’t been able to get the direct Zoom integration working. Despite working with IT, who confirmed it should be enabled, I’m still unable to install the app from the Zoom Marketplace. There are two Fathom apps listed in the Marketplace—one authorized and one rejected—which might be causing the problem. I’ll be reaching out to customer support for help.’’ - G2 Review.

Otter AI Reviews

G2 rating: 4.4/5. 

What users love:

• The tool is easy to use and enables users to focus on the conversation and not the note-taking part of the discussion.
• Users like the range of integrations with video conferencing platforms.
• Real-time transcription capabilities are also well-received.

‘’Otter.ai is a great AI tool to transcribe audio and videos. The premium version is great, as it allows you to upload more audio minutes. The best part is the time stamping and accuracy of it. I have been using the premium version for a long time now and the recent upgrade in which AI helps you to extract the required information from the conversation is extremely helpful. Exporting in different formats makes it quite easy to acquire the desired output. Dashboard is easy to use and it seems very welcoming to new users as well.’’ - G2 Review.

‘’My favorite thing about Otter is that I can pay full attention to those I'm connecting with on a call, without having to continuously take notes. Conversations can become more free-flowing, I can ask more questions and find out a lot more information because I know that Otter will take notes and record an audio transcript.’’ - G2 Review.

Common complaints:

• Occasional issues with recording reliability are reported.
• Transcription accuracy is not as good in noisy environments or with poor network connections.

‘’For free features - it is very limited and sometimes in noisy environments or slow networks it struggles a bit.’’ - G2 Review.

Final Verdict: Otter AI, Fathom, or Jamie?

Each one of these AI note-takers has different strengths and was built for different use cases.

That makes your choice dependent on what you’re looking for in an AI assistant and the size of your company.

• Jamie ▶️ Best-in-class transcription accuracy with advanced privacy controls and offline functionality.
• Fathom ▶️ Good note-taker with automatic CRM sync of action items, templated summaries, and AI assistant functionality.
• Otter.ai ▶️ Live transcription with mobile support, an AI chat, and good collaboration features for teams with the tool’s AI Channels.

All three apps bring valuable capabilities for professionals and teams, but they serve different needs and priorities.

Fathom works best for teams that want to use the product across sales calls, interviews with employees and users, and internal conversations.

Otter.ai is ideal for real-time transcriptions during meetings, as the tool can capture different accents and collaborate with your team in AI Channels on what was previously discussed.

However, if you're looking for an AI-powered note-taker that combines best-in-class transcription accuracy with enterprise-grade privacy protection and an advanced generative AI meeting assistant, Jamie is the clear winner. 

Its unique offline capabilities, AI meeting assistant chatbot, and commitment to data security make it the most comprehensive solution for individuals, small teams, and large organizations.

Get started with Jamie’s free plan with no commitment required on MacOS and Windows.

‍