Otter AI Review: Is It Worth It in 2025?

You’ve been eyeing Otter AI for a while, wondering if it’s the right solution to your meeting note-taking struggles. Does it truly deliver accurate transcriptions and insights, or is it just another overhyped AI tool? 

In this Otter AI review, I'll break it all down so you can make an informed decision.

TL;DR

• Range of features: 7/10. Otter AI offers multiple meeting assistant features, but the tool’s transcription accuracy isn’t always reliable 
• User interface and usability: 8/10. The platform is user-friendly and has an aesthetic appeal
• Security measures: 7/10. Otter AI’s security sounds good on paper, but sometimes the tool tends to enter meetings even when the user doesn’t want it 
• Integrations: 6/10. The tool integrates with popular video conferencing and CRM tools, but doesn’t support extensive integrations like its competitors
• Customer support: 6/10. Customers are often unhappy with slow customer support 
• Pricing model: 8/10. The free version is good enough to get a feel of the platform. Paid plans start at $16.99 per user/month, which aligns with the pricing of competitors 

Average rating: 7/10

Otter AI Overview 

Otter AI is an AI-powered transcription and note-taking tool that automatically converts spoken language into written text. 

With features like real-time transcription, speaker identification, and keyword highlights, it’s useful for meetings, sales calls, interviews, and lectures. 

Businesses (especially sales, marketing, and recruiting teams), educators, students, and media professionals can use Otter AI to cut down manual note-taking and improve productivity.

💡 In this Otter AI review, I’ll evaluate the platform’s features, interface, security, integrations, and customer support based on my experience and present my unbiased take. 

Now, let’s go over the tool’s features.👇

Otter AI Core Features 

Meetings should be productive, not overwhelming. Otter AI simplifies the process by capturing key points, automating follow-ups, and keeping everyone on the same page. Here are Otter AI’s features that make it possible: 

1. AI Meeting Assistant

OtterPilot joins Google Meet, or Microsoft Teams, and Zoom meetings automatically to take notes and generate a concise summary of the discussions. You no longer have to sift through the full transcript document—you can simply read the summary to get an overview of the meeting’s takeaways. 

Beyond note-taking, OtterPilot identifies and assigns action items with full context and keeps teams aligned on next steps. It takes the tedious tasks off your plate and lets you stay fully engaged in the conversation. Even teammates who miss a meeting can quickly catch up and stay informed.

2. Real-Time Sales Intelligence and Sales Coaching

OtterPilot™ for Sales (the platform’s sales intelligence tool) transcribes conversations in real time and gives you complete visibility into sales calls. You can track exactly what each rep says, highlight key moments, and identify areas for improvement, all without listening in or interrupting live calls. You can provide real-time coaching to reps as they speak and keep them on track without disrupting the conversation. 

After each call, OtterPilot for Sales automatically syncs Sales Insights and call notes to Salesforce and HubSpot. As a result, you get a clear view of your sales pipeline based on actual data, without relying on manual CRM data entry.

3. Otter AI Chat 

Otter AI Chat gives you quick access to insights from past and current meetings. Ask Otter questions about specific discussions and get immediate answers—whether from a single meeting or across all your conversations.

With AI Channels, you can seamlessly combine live chats with asynchronous updates. Teammates can ask follow-up questions, clarify details, and keep discussions moving without missing any details. You could be chatting with Otter or with colleagues, you’ll always have the information you need at your fingertips.

4. Follow-Up and Resource Generation 

Otter goes beyond transcription; it also streamlines follow-ups and content creation. With a simple prompt, you can ask Otter to draft emails, create project status updates, and write blog posts, and it’ll provide you with contextual content instantly. 

For sales teams, OtterPilot for Sales takes automation even further. It handles administrative tasks like writing meeting notes and extracting key sales insights, and seamlessly adds them to Salesforce and HubSpot. It also generates follow-up emails after prospect calls, so sales reps can focus on closing deals instead of getting bogged down in manual tasks.

➡️ Rating: 7/10

Otter AI is useful to eliminate manual note-taking during meetings, extracting insights from conversations, and generating action items based on meeting discussions. 

But the issue is, you can’t blindly trust its summaries—they aren’t accurate all the time. And for crucial discussions, you can’t afford to have wrong or poorly drafted summaries. You’ll have to spend a lot of time on manually editing the transcript document, otherwise it can create misunderstandings among stakeholders. 

“The summaries are vague and, at times, give inaccuracies. It certainly has miles to improve. We find ourselves rewriting and/or elaborating on notes.” -G2 Review

Otter AI Interface: Is It Easy to Use? 

When I reviewed Otter AI’s platform, I was impressed by its clean, intuitive, and well-designed interface. I didn’t face any issues with recording meetings and generating summaries. Whether I was starting a new recording, reviewing past transcripts, or sharing notes with my team, I could easily navigate the features. 

However, I did need to look up the FAQs for advanced features like extracting sales insights and sales rep coaching. They’re not too difficult to grasp, but there’s a slight learning curve. 

While going through user reviews, I didn’t find many complaints about Otter’s UI. Rather I found out that the team takes feedback seriously. For example, one G2 user said they didn’t like the web interface initially because it was slower than the mobile app. But after giving feedback, they noticed improvements. However, they still prefer using the mobile app over the web version. 

Source: G2

➡️ Rating: 8/10

Overall, I believe Otter AI finds the right balance between aesthetics and functionality. The platform is designed to keep users focused on the conversation, not the tool—and it succeeds. 

Otter AI Security Measures

Popular security review websites such as UpGuard have described Otter as a safe and secure tool, giving it a score of 822/950 and an A rating. 

Otter AI is committed to privacy and security and follows best practices that align with global regulatory standards. The platform has achieved a SOC 2 Type 2 report, showcasing compliance with stringent security requirements.

Key security and privacy features include:

• Regulatory Compliance: Otter AI incorporates GDPR and CCPA standards into its data practices, ensuring responsible data management
• Data Deletion: Deleted conversations are moved to the Trash and automatically removed after 30 days. If you manually clear the Trash, conversations are permanently deleted immediately.
• Two-Factor Authentication: Available across all Otter AI plans, TFA adds an extra layer of security for user accounts.

The Enterprise plan offers SSO and advanced security and compliance controls for organizations. 

The tool doesn’t have any glaring security red flags, but I found some isolated complaints about OtterPilot automatically joining meetings even when the user doesn’t want it. To avoid such mishaps, you have to head over to Account Settings>Meetings, and toggle off Auto-join all meetings.

➡️ Rating: 7/10 

The tool is not EU-hosted, but it does abide by strict safety protocols to keep user data safe. 

Otter AI Integrations 

Otter AI provides native integrations with key video conferencing, CRM, calendar, and collaboration platforms, making it a strong choice for teams that rely on popular workplace tools.

• Video Conferencing: Google Meet, Microsoft Teams, Zoom
• CRM: Salesforce, HubSpot
• Calendars: Google Calendar, Microsoft Outlook
• Collaboration: Slack, Google Docs, Notion, Asana, Jira

While Otter covers essential platforms, Notta and Fireflies offer broader integration options.

For example, Notta extends its video conferencing support to Webex, while Fireflies goes even further, adding Skype, DialPad, GoToMeeting, and Lifesize.

In CRM integrations, Notta expands beyond Salesforce and HubSpot with Pipedrive, Freshsales, Salesflare, Zendesk Sell, and Zoho CRM, whereas Fireflies offers the most extensive CRM support, including MS Dynamics 365, Attio, Close, and Copper.

➡️ Rating: 6/10

Compared to Notta and Fireflies, Otter has a slightly more focused integration set. If your workflow is centered around mainstream CRM platforms, Otter is a good option. But if you’re looking for extensive integrations with both popular and niche tools, Otter competitors have an upper hand. 

Otter AI Customer Support 

Otter offers tiered customer support depending on which plan you’re on. There is standard email support for Basic and Pro plans, while Business and Enterprise users get prioritized support.

You might not need assistance frequently, but the customer support is slow to respond. 

A G2 review points this out:

“Customer support might feel bit slow sometimes, even for the premium members, however Otter.ai is generally so reliable that you likely won't need assistance often.” 

Multiple users have voiced similar concerns, even though they are happy with the tool in general: 

Source: G2

Source: G2

However, a few people have also had good experience with tool: 

“I use Otter everyday for my work tasks. It is easy to implement and the customer support has been exceptional.” -G2 review

Another user pointed out that they didn’t need to contact support since the FAQs took care of all their queries:

“I wish I could comment on their customer support but their FAQs more than take care of anything I needed to know.” 

Despite the positive reviews, I can’t help but notice how frequently users have brought up the issue of slow customer support.

➡️ Rating: 6/10

Otter’s knowledge base is packed with FAQs, which is great if you like solving problems yourself. But when you actually get stuck in the middle of a task? Be prepared to wait. A solid help center is no excuse for slow response times, and Otter falls short here. Until they step up their customer service, I can’t rate it higher than a 6/10.

Otter AI Pricing Model: Does It Provide A Good Value for Money? 

Otter AI operates on a freemium model. The Basic tier is available for free, which offers AI meeting record, transcription, and summary, and 300 monthly transcription minutes with a limit of 30 minutes per conversation. You can import and transcribe 3 audio or video files lifetime per use. 

The paid plans are: 

• Pro: $16.99/user per month. You get 1200 monthly transcription minutes with 90 minutes per conversation 
• Business: $30/user per month. It makes you eligible for 6000 monthly transcription minutes with 4 hours per conversation. You can access a shared custom vocabulary, tag speakers, and assign action items to teammates‍
• Enterprise: Custom pricing. This plan offers company-wide deployment, video replay, along with advanced security and compliance control

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According to third-party data from Vendor, the software can cost up to $35,000 on the higher end, while the average annual price is approximately $17,424 (based on 16 deals the site has handled for Otter). 

➡️ Rating: 8/10

The free plan is generous, especially for students or professionals who are just getting started with an AI meeting notes app. Considering the collaboration features and extensive monthly minutes, the starting price of $16.99/month per user sounds justified. 

How Does Otter AI Compare to Alternatives on the Market? 

Let’s see how Otter AI stacks up against popular alternatives such as Jamie, Notta, and Fireflies AI. 

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What Are Customers Saying About Otter AI? 

I’ve given you glimpses of users’ opinions on Otter AI throughout this article. Now’s the time to dig deeper. 

TL;DR: Customers love Otter AI for being easy to use and providing a single source of truth for meeting recordings, but you have to be wary of occasional inaccuracies. 

What users love about Otter AI:

• Allows users to review meeting discussions without sifting through lengthy transcripts
• Offers the option to manually transcribe meetings by importing them into the platform
• Organizes conversations for easy search and review
• Integrates seamlessly with meeting platforms 
• Answers queries and ensures smooth team collaboration using Otter AI Chat

“Having one source of truth for all meeting recordings is great, with the summary of the call being available right there. Personally, I love to use AI to ask for all the details about a certain point of the conversation and write emails based on the recording when necessary. It's also amazing that you can import recordings to get the transcription and just manually click "record" if you want. Awesome that it takes screenshots when the screen is shared though it's not the same as having a full video.” -G2 review 

“What I like most about Otter AI is how it integrates with all types of meeting platforms automatically. It's ability to transcribe conversations and pick up on the important points, turning into a resource that allows me to perform my job better. Another thing I like about Otter is the summary function that allows me to review a conversation without having to go through pages of notes. It's user friendly and organizes all my conversations in a way that are easy to find and review.” -G2 review

Common complaints about Otter AI: 

• The transcripts and summaries are inaccurate at times
• The tool forces meeting participants to create a new account to view their notes 
• Sometimes the tool automatically joins meetings even when you don’t want it to

“For those that don’t know, Otter is an AI note taking service. You give it access to your calendar and then they log in to anything with a meeting link to listen in and “take notes.” After the meeting, it emails the notes to everyone at the meeting (everyone whose email was included in the invite).

That’s all fine and good, except that to see the notes, you have to sign up for an account. The account signup process heavily pushes users to sign in with their Microsoft or Google credentials, provide access to calendars and contacts, and regulate to attend all meetings with a link. Most users have no idea they’ve done this, they’re just there for the meeting notes (at the prompting of a trusted colleague/earlier victim).” -Reddit user

“Sometimes, due to difference in accents and speed of talking it does not capture everything accurately, and even if the system does manage to catch a few words more often or not they are incorrect.

It is frustrating at times when the tool will integrate automatically and even if one tried to remove it from a meeting, it's hard to kick out and will often send reminder in chat messages that can be disruptive to the flow.” -G2 review 

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Verdict: Is Otter AI Really Worth It? 

So far, I've rated Otter AI's meeting assistant:

• Range of features: 7/10.
• User interface and usability: 8/10.
• Security measures: 7/10.
• Integrations: 6/10.
• Customer support: 6/10.
• Pricing model: 8/10.

Which gives Otter AI an average rating of 7/10 for me.

To summarize:

Otter AI is the ideal choice if you:

✅ Are looking for a simple meeting notes app for real-time transcription

✅ Want a fairly generous free tier

✅ Need to generate automated follow-ups from meeting notes 

Otter AI isn’t the best option if you:

❌ Want a bot-free meeting experience 

❌ Need accurate transcriptions and on-point meeting summaries without fail 

❌ Require best-in-class data security and protection of your team’s confidential discussions 

❌ Need offline access

❌ Want native integrations with niche tools in your tech stack 

Looking for An Otter AI Alternative? 

Despite its wide range of meeting intelligence features, some customers are not happy with Otter AI’s transcription accuracy, quality of summarization, and the bot failing to join calls on time. 

Across the Otter AI alternatives, Jamie (that’s us!) is the most reliable, easy-to-use, and feature-packed meeting assistant tools.   

Designed for founders, sales leaders, investors, and recruiters, this AI note-taking app makes your meetings more productive, secure, and hassle-free. 

Let’s look at some key features that make Jamie the best Otter AI alternative: 👇

1. Accurate Transcripts

Jamie captures spoken words with precision and delivers accurate transcriptions. It understands the way you speak, recognizes accents, industry jargon, and user-specific phrases, and accurately identifies speakers (for both one-on-one sessions and multi-user meetings). 

As the transcription are error-free and grammatically correct, you don’t have to spend time on manual edits.

2. In-Depth Summaries

Jamie uses powerful AI models like GPT-4, Claude 3.5, and Jamie-M to create high-quality summaries from meeting transcripts—kind of like having a professional notetaker who captures exactly what matters. 

Instead of digging through pages of raw dialogue, you get a clear, easy-to-read recap with key points, decisions, and action items all highlighted. It’s short but detailed, so you can quickly skim through and know exactly what needs to be done next.

3. Bot-Free Transcription

Jamie records meeting audio directly from your system, operating discreetly in the background to ensure a smooth, uninterrupted experience. There’s no intrusive bot joining the call, so conversations remain natural and unaffected. 

By avoiding third-party access, Jamie offers a more secure and private way to capture meetings without compromising confidentiality.

4. Works with All Video Meeting Platforms

Jamie is universally compatible with all video conferencing tools like Zoom, Microsoft Teams, Google Meet, Webex, and more. It records audio directly from your device, so there’s no need for any integrations or additional setup. 

Thanks to this flexibility, Jamie can function seamlessly across both virtual and in-person meeting environments. 

5. Offline Meeting Transcription

With Jamie, all transcription and processing happen right on your device, so it works even without an internet connection. 

Unlike cloud-based services that upload and store your data externally, Jamie keeps everything local, ensuring top-notch privacy and security. Once the transcription is complete, the audio is deleted, leaving no digital footprint behind.

Get Started with Jamie for Free Today

If you’re looking for an easy-to-use tool to generate real-time meeting notes and summaries for you, Otter AI is a good option. 

But when you rely on a transcription software, it must ensure accuracy and at the same time keep your conversations secure. And these may not be Otter AI’s strong suits. 

This is where Jamie stands out as a viable solution. It uses powerful artificial intelligence models to accurately transcribe meetings and generate human-like, actionable summaries. GDPR-compliant and hosted in EU, this meeting assistant platform keeps your data private and secure, so you can conduct all your meetings worry-free. 

Here’s what’s in store for you when you try Jamie: 

• AI-powered transcription with high accuracy and minimal errors
• Intelligent meeting summaries with structured discussions
• Automatic action item extraction for tasks and follow-ups
• Executive Assistant Sidebar (CTRL + J) for quick meeting insights
• Offers secure, bot-free transcription for virtual meetings and in-person meetings
• Advanced speaker identification 
• Compatible with all video conferencing platforms (Zoom, Microsoft Teams, Google Meet, etc.)
• Privacy-focused with no cloud storage

Download Jamie for free to experience it yourself (no credit card details needed)!

Or if you’d like to see the tool in action before making a move, book a free demo. 

Need 100% Reliable Notes?

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